Get in Touch With Us
If you have a question about our content, a correction to flag, or a suggestion for what we should cover next, this page explains how to reach the team behind certified.co.nz and what happens once you do.
How to Reach Us
Email is the best way to get in touch. Every message is read by a real person, and we aim to reply within two working days. Please write to us at [email protected].
To help us respond as quickly and usefully as possible, include a brief description of your enquiry in the subject line. If your message relates to a specific page or casino review, a link or the page title goes a long way towards getting it to the right person faster.
What You Can Contact Us About
We welcome messages on any topic related to this site. The most common reasons readers get in touch include:
- Content questions — If something in our casino reviews, bonus guides or payment-method pages is unclear, ask and we will clarify.
- Corrections and accuracy — Casino offers, terms and licensing details change. If you spot something that looks out of date or inaccurate, please flag it. We take accuracy seriously and review every correction submitted.
- Suggestions and new topics — Thinking of a question our site does not yet answer? We actively use reader input when deciding what to research and publish next. Suggestions about NZ-specific topics — payment options, local regulations, responsible gambling tools — are especially welcome.
- Editorial and partnership enquiries — If you represent an operator or organisation and would like to discuss how we might work together, introduce yourself and outline what you have in mind. All commercial relationships are disclosed on the pages they affect, and they do not influence our editorial rankings.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, mention this in your message and we will direct you to the appropriate support services available in New Zealand.
What Happens After You Write to Us
When your message arrives, it is read by a member of our editorial team — not filtered by an automated system. You will receive a reply from a real person who has actually read what you wrote.
Our standard response time is two working days. During particularly busy periods it may take a little longer, and we appreciate your patience. We follow up on every message; if you have not heard back after five working days, please resend in case of a delivery issue.
A Note on How This Site Works
certified.co.nz is an independent comparison and review site covering online casinos available to players in New Zealand. We research and verify casino details — licences, bonuses, game libraries, payment methods and responsible-gambling features — to help NZ adults make informed decisions.
Our rankings are based on editorial assessment. Some of the casinos we review have commercial relationships with this site, which may mean we earn a commission if a reader follows a link and registers. Those relationships never determine a casino's position in our rankings or the content of its review. You can read more about how we evaluate casinos on our non-GamStop casino guide, which also outlines the licensing and eligibility standards we apply.
All casinos covered on this site are offshore operators. They are not licensed by a New Zealand authority, and it is each reader's responsibility to confirm they meet the eligibility requirements of any site they choose to join. Players must be 18 or over.
Responsible Gambling Support in New Zealand
If gambling is causing harm, free and confidential support is available in New Zealand. The following services operate independently of this site:
- Problem Gambling Foundation of New Zealand — helpline and online chat support for players and their families.
- Gambling Helpline — 0800 654 655, available 24 hours a day, seven days a week.
- Lifeline — 0800 543 354, for broader wellbeing support.
If you raise a responsible gambling concern in your message to us, we will respond promptly and include relevant resources.
Our Commitment to Useful, Honest Content
Reader feedback is a genuine part of how we maintain the accuracy and relevance of this site. If a review no longer reflects current terms, if a casino's licence status has changed, or if there is simply a topic you feel we have not addressed well enough, we want to know. Your input helps us keep the information here useful for every NZ player who visits.
Thank you for taking the time to get in touch. We look forward to hearing from you.